Connecting the webinar journey, from registration to replay.

01 / THE CHALLENGE

The work that needed to change.

Recurring webinars require consistent communication before and after each session, as well as organised participant information.

02 / THE SOLUTION

Connecting the right steps.

Connected workflows maintain participant records and coordinate confirmation emails, event-day email reminders and optional SMS reminders. After the replay link is added manually, a follow-up workflow sends it to participants.

• Coordinated participant records
• Registration confirmations
• Event-day email and optional SMS reminders
• Replay follow-up following manual link entry

03 / THE WORKFLOW

How the system works.

1. 01Register a participant
2. 02Send confirmation
3. 03Maintain event records
4. 04Send email & optional SMS
5. 05Add the replay link manually
6. 06Send the replay follow-up

04 / THE OUTCOMES

What the workflow made possible.

• Organised recurring communications around each webinar.
• Connected registration, reminders and follow-up steps.
• Kept the manual replay-link input explicit in the process.

05 / TECHNOLOGY

Tools behind the workflow.